Privacy Policy

At SafeGodown, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit safegodown.com, request a quotation, contact us, or use our packing, moving, vehicle transportation, warehousing and storage services. We collect and use personal information only for specified and legitimate business purposes connected with providing, coordinating, improving and securing our services.

1. Information We Collect

The information we collect depends on how you interact with SafeGodown and the services you request. This may include:

• Contact Details: Name, phone number, email address and other contact information you provide when requesting a quotation or contacting our team.
• Pickup & Delivery Details: Pickup address, destination address, preferred moving date and other location information required to arrange relocation, transportation or storage services.
• Service Information: Details about household goods, office items, vehicles, approximate quantity or volume, packing requirements, storage requirements and other information needed to prepare or provide the requested service.
• Transaction Information: Information necessary for quotations, invoices, payments, service records and other legitimate business or accounting requirements.
• Communication Records: Information contained in enquiries, quotation requests, customer communications, service instructions and support requests.
• Technical Information: Depending on how you use the website, we may receive information such as IP address, browser type, device information, referring pages and basic website usage information through server logs, cookies or similar technologies.

2. How We Use Your Information

SafeGodown may use personal information for purposes such as:

• Responding to enquiries and providing quotations.
• Arranging surveys, pickup, packing, loading, transportation, delivery and storage services.
• Coordinating car and bike transportation where requested.
• Communicating important information about bookings, schedules, service status, payments or delivery.
• Maintaining service records, invoices, accounting records and other legitimate business documentation.
• Handling customer support requests, complaints, claims or disputes.
• Improving website functionality, service processes, security and customer experience.
• Detecting, preventing and addressing fraud, misuse, security incidents or other unlawful activities.
• Meeting applicable legal, regulatory, tax, accounting or law-enforcement requirements.
• Sending promotional communications only where permitted and where applicable consent or another lawful basis is required.

3. How We Share Information

SafeGodown does not sell or rent personal information for money. We may disclose or provide access to relevant information where reasonably necessary to provide a requested service or meet a legitimate legal or operational requirement.

• Service Providers: Relevant information may be shared with transportation providers, packing and handling teams, storage service personnel, vehicle carriers, technology providers, payment providers, insurance or claims service providers and other vendors involved in delivering the requested service.
• Legal or Regulatory Requirements: Information may be disclosed where required or permitted by applicable law, regulation, court order or lawful government request.
• Business Protection: Information may be used or disclosed where reasonably necessary to protect the rights, property, safety or security of SafeGodown, its customers, service providers or other persons.

We aim to share only the information reasonably required for the relevant purpose and expect service providers handling customer information on our behalf to use it only for authorised purposes.

4. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss. Access to customer information is limited according to operational requirements. However, no website, electronic transmission or storage system can be guaranteed to be completely secure, and we cannot promise absolute security.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal or regulatory obligations and protecting legitimate business interests. When information is no longer required and there is no lawful reason to retain it, we may delete, anonymise or securely dispose of it in accordance with applicable requirements.

6. Cookies & Similar Technologies

SafeGodown may use cookies and similar technologies that are necessary for website operation, security, preferences, analytics or other website functions. Some cookies may be placed by third-party services used on the website. Where consent is required for optional cookies or similar technologies, the relevant controls or choices will be provided where applicable.

You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Your Privacy Choices & Rights

Depending on applicable law and the circumstances of the processing, you may have rights relating to your personal information, including requesting access to information about processing, correction of inaccurate information, deletion where applicable, withdrawal of consent where consent is the basis for processing, and raising a grievance regarding the handling of your personal information.

Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal and may not affect processing that we are required or permitted to continue under applicable law.

Requests may be subject to reasonable verification so that we can protect customer information and prevent unauthorised requests.

8. Marketing Communications

If you receive promotional communication from SafeGodown and no longer wish to receive it, you may contact us or use the unsubscribe option provided in the communication, where available. Service-related messages, booking updates, payment information and other necessary operational communications may still be sent when required to provide the requested service.

9. Children’s Privacy

Our services are intended for adults and businesses and are not directed specifically at children. We do not knowingly request personal information from children except where it is lawfully provided or required in connection with a service involving a parent, guardian or authorised adult.

10. External Websites & Third-Party Services

Our website may contain links to external websites, platforms or services. Their privacy practices are governed by their own policies, and SafeGodown is not responsible for the privacy practices of third-party websites that we do not control. We recommend reviewing the privacy policy of any external service before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website functionality, legal requirements or data-handling practices change. The updated version will be published on this page with a revised “Last Updated” date. We encourage visitors and customers to review this page periodically.

12. Contact & Privacy Requests

If you have questions about this Privacy Policy, want to request correction or deletion where applicable, wish to withdraw consent, or want to raise a privacy-related grievance, please contact SafeGodown using the details below:

Email: support@safegodown.com
Website: safegodown.com

We will review privacy-related requests and respond in accordance with applicable law and the nature of the request.