Terms & Conditions

Welcome to SafeGodown. These Terms & Conditions apply to enquiries, quotations, bookings and use of SafeGodown’s packing, moving, vehicle transportation, warehousing and storage services. By requesting or booking a service, the customer agrees to the terms applicable to the selected service, along with the quotation, service order or other booking documents issued for that service.

These terms are intended to clearly explain the general conditions under which our services are provided. Where a specific written quotation or service agreement contains service-specific terms, those terms will apply to the relevant booking.

1. Service Enquiry, Survey & Quotations

• Information provided by the customer about goods, quantity, weight, dimensions, pickup location, destination, floors, access conditions and service requirements should be accurate and complete.
• An online, telephone or preliminary quotation may be based on the information available at the time and may be revised after a physical or video survey where required.
• The final price may change if the actual quantity or volume of goods, access conditions, distance, floor level, waiting time, additional handling or other material service requirements differ from the information provided earlier.
• Any additional service or charge should be communicated to the customer before it is undertaken wherever reasonably practicable.

2. Booking Confirmation & Service Schedule

• A booking is considered confirmed only after the required booking information, quotation or service order has been accepted and the applicable advance or payment requirement has been completed.
• Pickup and delivery schedules are planned according to the agreed service, route, vehicle availability, traffic, weather, access conditions and other circumstances that may affect transportation.
• Customers should ensure that the pickup and delivery locations are reasonably accessible and that any building, society or local access permissions required for moving activity are arranged in advance.
• Changes requested by the customer after confirmation may affect the price, schedule or scope of service.

3. Promotional Offers

• Any promotional offer displayed on the SafeGodown website is subject to the eligibility, service scope, booking period and other conditions communicated with that offer.
• Promotional benefits cannot be assumed to apply to every booking and may depend on the selected service, duration, route, availability or minimum booking requirements.
• Where an offer includes complimentary storage, transportation, packing or another service, the applicable duration, scope and eligibility will be confirmed at the time of booking.
• If a customer changes or cancels a booking after receiving a promotional benefit, the applicable terms for that offer and the confirmed quotation will determine whether any promotional benefit remains available.

4. Packing, Loading & Handling

SafeGodown provides packing and handling according to the service selected by the customer. Packing materials and packing methods may vary according to the type, size, weight, fragility and handling requirements of the goods.

• Customers should disclose fragile, unusually heavy, high-value or specially handled items before the service begins.
• Goods should be reasonably prepared for packing and transportation, and customers should inform the service team about any special handling instructions.
• Items that require specialist dismantling, installation, lifting equipment or specialised handling may be subject to separate arrangements and charges.
• Customers should remove personal valuables, cash, jewellery, important original documents and other items that they do not wish to place in the normal moving or storage process.

5. Prohibited & Restricted Items

For safety, legal and operational reasons, certain items may not be accepted for packing, transportation or storage. These may include:

• Explosives, flammable substances, hazardous chemicals, gases and other dangerous materials.
• Illegal drugs, unlawful goods, stolen property, prohibited contraband or items whose possession or transportation is unlawful.
• Weapons or other restricted items unless their transportation is expressly permitted and legally documented.
• Perishable food, live animals and live plants where the selected service or storage facility does not permit them.
• Cash, jewellery, negotiable instruments, highly sensitive original documents and other personal valuables that should ordinarily remain under the customer’s direct control.

The customer is responsible for informing SafeGodown about any item that may require special permission, documentation or handling before booking the service.

6. Vehicle Transportation

Car and bike transportation is subject to the vehicle details, pickup and delivery locations, selected transportation method, route and availability confirmed at the time of booking.

• The customer should provide accurate vehicle details and disclose existing visible damage or special conditions before handover.
• Personal belongings should not be left inside a vehicle unless specifically permitted and recorded as part of the service arrangement.
• Vehicle documents, keys and other required items must be provided as instructed for the selected transportation service.
• Any vehicle-related insurance or liability coverage will depend on the policy, service agreement and applicable terms communicated for the booking.

7. Storage Services

• Storage is provided according to the space, duration, goods and service arrangement confirmed with the customer.
• Storage charges, billing cycle, minimum storage period and applicable pickup or retrieval charges will be communicated as part of the relevant booking.
• Customers must not place prohibited, hazardous, illegal, perishable or otherwise restricted items into storage.
• Access to stored goods may be subject to the storage arrangement, identification requirements, operating procedures and prior coordination.
• At the end of the agreed storage period, customers are responsible for completing the required payment and retrieval or renewal arrangements within the applicable timeframe.

8. Insurance & Claims

Where insurance or transit/storage coverage is available for a particular service, the applicable coverage, exclusions, documentation requirements, claim procedure and limits will be governed by the relevant policy or service arrangement. Customers should review the applicable coverage before confirming the service.

• Any loss or damage should be reported to SafeGodown as soon as reasonably possible after delivery, retrieval or discovery of the issue.
• Customers may be required to provide photographs, inventory details, invoices, vehicle documents, delivery records or other supporting information for assessment of a claim.
• Claims are subject to the applicable service terms, insurance policy where relevant, evidence of loss or damage and applicable law.
• Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted under applicable Indian law.

9. Payments, Cancellation & Additional Charges

• The applicable advance, booking amount, balance payment and billing schedule will be communicated in the quotation or service confirmation.
• Additional charges may apply where the customer requests services outside the confirmed scope or where actual service conditions materially differ from the information provided at booking.
• Cancellation, postponement or rescheduling may affect the booking amount or other charges depending on the stage of service and the terms communicated with the quotation or booking.
• Customers should review the quotation and payment terms before confirming a booking and raise any questions about charges before the service begins.

10. Customer Responsibilities

• Provide accurate information required to quote and perform the selected service.
• Inform SafeGodown about fragile, high-value, restricted or specially handled goods before pickup.
• Provide required access, permissions, documents, keys and other information necessary for the service.
• Make payments according to the confirmed quotation or service arrangement.
• Remove prohibited and personal valuables from goods before packing, transportation or storage.
• Inspect delivered or retrieved goods and report any apparent issue promptly.

11. Website Information

The information published on safegodown.com is provided to explain our services and assist customers in making an enquiry or booking. Service availability, pricing, routes, promotional offers and other operational details may change. A website page or general estimate does not by itself constitute a confirmed service contract.

Customers should rely on the quotation, service confirmation and other booking documents applicable to their specific service for final pricing, scope and schedule.

12. Privacy & Personal Information

Personal information provided through our website or during a service enquiry or booking is handled according to our Privacy Policy. Customers should provide only accurate information required for the requested service and should not submit unnecessary sensitive personal information through public website forms.

13. Force Majeure & Unavoidable Delays

Transportation and relocation schedules can sometimes be affected by circumstances beyond reasonable operational control, including severe weather, natural events, road restrictions, traffic disruption, government restrictions, accidents, strikes, civil disturbances or other unforeseen events. Where such circumstances affect a service, SafeGodown will make reasonable efforts to communicate the situation and coordinate an alternative schedule where practicable.

14. Changes to These Terms

SafeGodown may update these Terms & Conditions when its services, operating procedures or applicable legal requirements change. The updated version will be published on this page. The terms applicable to an existing booking will generally be determined by the quotation, service confirmation or agreement accepted for that booking, subject to applicable law.

15. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws applicable in India. Customers are encouraged to contact SafeGodown first so that service-related concerns, billing questions or complaints can be reviewed and resolved wherever reasonably possible.

Nothing in these Terms & Conditions is intended to take away any statutory right, consumer protection, remedy or forum available to a customer under applicable Indian law. Where a dispute cannot be resolved directly, the appropriate forum or court will be determined in accordance with applicable law and the circumstances of the dispute.

16. Contact Us

If you have questions about these Terms & Conditions, a quotation, booking, payment, relocation, vehicle transportation or storage service, please contact SafeGodown before confirming the service.

Email: support@safegodown.com
Website: safegodown.com